Cancellation & Reschedule
Everything about cancelling, rescheduling and what happens to money already paid — written plainly, so there are no surprises on either side.
The $200 Reservation & Event Coordination Fee holds your date and time exclusively for you and reserves your chef and staff. Because we decline other bookings for that time, this payment is never refunded — under any circumstances — if you cancel. It is applied toward the Complete Event Setup portion of your final invoice when your event goes ahead.
You can cancel any time using the cancel link in your confirmation email, or by emailing info@sunandmooncatering.com. Cancelling releases your date back to the calendar immediately and cancels the final invoice, so nothing further is charged. The reservation fee already paid is not returned.
If your plans move, reschedule rather than cancel. Your reservation fee moves with you to the new date whenever that date and a chef team are available. Use the reschedule link in your confirmation email or contact us and we will find the closest available seating.
Drop-off orders are secured by a 50% deposit. Because food is shopped and prepped for your specific delivery time, the deposit is non-refundable once your order is confirmed. If you need to change the delivery date or time, contact us as early as possible and we will move the order when the new slot is open.
Hibachi is a live-fire performance and outdoor events need a covered cooking area. If sustained rain or high wind makes cooking unsafe and no covered space is available, we reschedule your event rather than cancel it, and your payments carry over to the new date.
In the rare case we cannot staff or safely run your event, we will tell you as soon as we know, offer the next available date, and refund everything you have paid us — including the reservation fee — if no alternative date works for you.
Need to change something?
Most changes — a new date, a new time, a different guest count — can be handled without losing anything you have paid.
